Is your current 3PL costing you too much money or customers (which then costs you money)? The prospect of switching 3PLs can feel like climbing Everest.
You have to vet the new 3PL, move all of your inventory to their facilities, and get your team used to working with the new partner. It’s understandable to feel overwhelmed at the thought. But if your 3PL isn’t the right fit (or you’ve outgrown their capability to meet your customers’ expectations), the cost of staying is far greater than the effort to move.
It only takes three or fewer bad experiences with your brand for most customers to give up on you and move on – and the higher your customer churn, the harder it is to scale and grow your business.
That’s why it’s crucial to understand when it’s time to move on from your current 3PL – and more importantly, what to look for in (and expect from) a new one.
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