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Karen Schuh

Karen’s service and commitment to WSI and its customers are exceptional! Karen’s leadership qualities motivate others to give their best and she never shirks her responsibilities, always maintaining the necessary composure needed to get the job done. Karen, we thank you for your continued commitment to WSI.

What is your current role and responsibilities with WSI?  My current role with WSI is a Client Services Representative Lead, specializing in retail and chemical customers. In my leadership role, I oversee a team of three full-time and two part-time employees. We are responsible for delivering excellent customer service through fast and accurate processing of customer orders, communication, and coordinating with facility managers to resolve immediate needs.

How long have you been with WSI?  I have been with WSI for 30 years. I started in Accounts Payable and transferred to a Customer Service role in 1998.

What’s your go-to productivity trick? Connections! Being at WSI for as long as I have, you have to have connections. When something is doesn’t fall into place you call on someone who has already experienced a related issue. No need to reinvent the wheel if it is not necessary.

What is your ideal vacation?  Living in Wisconsin my whole life, my ideal vacation would be to take my family someplace warm in the winter.

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