Duties and Accountabilties
- Receiving new orders from our customer via EDI. • Processing orders through WSI’s WMS and other applications. • Processing expedited requests from customer. • Matching loads to proper mode/carrier. • Dispatching LTL shipments through channels (email to carrier agent, entry in customer portal, online LTL pickup requests, etc.). • Confirming load tender acceptance. • Verification of a carrier’s execution of pickup/delivery.
Required Knowledge Skill and Abilities
- Excellent communication skills, ability to multitask, and process improvement skills are required. • Attention to detail is critical for this role. • Excellent interpersonal skills and ability to respond to requests promptly and resolve issues quickly. • Effective skills in problem solving, planning, and working individually and as a team. • Strong skills in Microsoft Office Suite.
Preferred Education and Experience
- Ideal candidate will have a minimum of 5 years of experience in a load planning role, including shipment tendering, scheduling appointments, confirming pickup, and in transit tracking. • High School Diploma or GED.
Physical Capabilities and Requirements
- Ability to sit for extended periods of time in office environment • Ability to use hands and fingers for computer keyboarding, and answer phone calls. • Ability to communicate via the telephone using speaking and hearing skills.