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Careers

Customer Success Specialist

Do you have a great attitude and a willingness to proactively support customers? If this sounds like you, we have an immediate opening for a Customer Success Specialist.  Your primary responsibilities include building and maintaining customer relationships by creating and tracking orders, anticipating problems and providing creative solutions to exceed customer expectations in a fast paced, multi-system environment.

 

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Duties and Accountabilties

  • Deliver positive customer experience by focusing on excellence in communication, process and compliance.
  • Deliver positive customer experience by focusing on excellence in communication, process and compliance.
  • Anticipate, identify, manage and proactively work to seek Lean Process solutions for potential problems.
  • Review customer orders for accuracy to ensure information is accurate for billing and account requirements.
  • Educate and collaborate with customers to utilize the Customer Portal to be able to access information on demand.
  • Communicate client change needs promptly and effectively.
  • Maintain a ‘solutions focused’ approach with a proactive, high sense of urgency in all regards.
  • Ensure order processing and shipping requirements and timelines achieved.
  • Demonstrate ability to work in and master multiple internal and customer systems.
  • Occasionally attend and or participate in customer presentations when required.
  • Assist sales and site staff when workload and opportunity allow.
  • Perform other duties as assigned or requested by management.

Required Knowledge Skill and Abilities

  • Strong computer skills utilizing Microsoft Excel, Word, Access, and Outlook.
  • Excellent written and verbal communication skills.
  • Positive and professional customer service oriented attitude.
  • Experience working with customers in a relationship-building environment detail and deadline driven.
  • Organized with the ability to prioritize multiple tasks to ensure completion.
  • Independent starter with the ability to seek out improvements.
  • Core values are essential to a safe, productive and enjoyable working environment.
  • Be a positive team player accepting of change.
  • See beyond your role. Seek change for improvement. Be accountable and take ownership for mistakes.
  • Bi-lingual speaking capabilities a plus.
  • Ability and willingness to travel less than 10%

Preferred Education and Experience

  • Two years’ experience in a warehousing / distribution environment.
  • High School Education.

Physical Capabilities and Requirements

  • Ability to use hands and fingers for computer keyboarding, and answer phone calls.
  • Ability to communicate via the telephone using speaking and hearing skills.

Application Form

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  • Work History

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